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Wednesday, May 4, 2016

Hampton Inn & Suites Denver Downtown Convention Center

5 months ago
Hotel staff incredibly helpful in an urgent situation. Staff helped me assist a young international student stranded in Denver for the night, and even allowed him use of the business center after checkout so he could study until his delayed transport departed. Bravo! I was impressed with the humanity of the staff. Thank you for a good deed well done!
Response from the owner5 months ago
Good Morning Cheryl, Thank you for this kind review! We're always happy to help and glad everything worked out :) Thanks, Hampton Inn & Suites Denver Downtown Convention Center

a month ago
Best hotel breakfast ever. With bacon and fresh berries. Pool was clean and warm. Lots of art work on walls was a bonus. Great rooms with comfy blankets.
Response from the ownera month ago
Good Morning Amanda, Thank you for taking time to review your recent stay with us. We're pleased to hear you enjoyed the best hotel breakfast ever with us! :) We're also happy to hear that you enjoyed our clean, warm pool and our local artist artwork throughout the hotel. We'd love to welcome you back to our great rooms and comfortable blankets soon! Thanks, Hampton Inn & Suites Denver Downtown Convention Center

Best Hotel Breakfast ever?  Where have you eaten La Quinta?
Hey owner!  Your rooms aren't that great, so don't get carried away.

11 months ago
I stayed at this facility 2 weeks ago.I have stayed at Hampton's across the country many times, and unfortunately this experience has deterred me from returning to any in the foreseeable future.
Upon arriving to the building, the valet service was a little behind, which is fine. So I asked where I could park my car so that I could get checked in a bit quicker. One of the valet employees directed me to a parking lot, and informed me that I would have no issues parking there, as they used it at times for an overflow lot.
Not thinking twice about the instructions I was given by an employee of the facility I was staying in, I did so.
Much to my surprise when I awoke the next morning, I had received a parking ticket. After calling and trying to speak to the manager about my situation, I was told that it was not his fault I could not read. Then he reluctantly transferred me to the valet managers voice-mail. I have left 3 messages without response.
While I am willing to take accountability for the parking ticket, I feel that the way this business has handled my concern with employees giving out false information is appalling. People travel here, and are unfamiliar with the surroundings, it should be the up-most importance of any hospitality business to provide the best information possible to its occupants, and further more take concerns of the patrons seriously.
Keep spreading that love and joy!

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